Returns & Refund Policy

1. Check on Delivery

Please inspect your order in front of the rider where possible.

If an item is damaged, incorrect or missing, contact us within 24 hours of delivery with photos so we can resolve it quickly.

2. What Can Be Returned

Non-perishable items in unused, original condition may be returned within 3 days of delivery.

Perishable and made-to-order items — fresh flowers, cakes, personalised products — cannot be returned unless they arrived damaged or incorrect.

3. How Refunds Are Issued

Approved refunds are issued to the original payment method, or by bKash/bank transfer for Cash on Delivery orders.

Refunds are typically processed within 5–7 working days after the returned item is received and checked.

Delivery charges are non-refundable unless the return is due to our error.

4. Order Cancellation

You can cancel an order free of charge before it has been dispatched by contacting our support team.

Once an order is out for delivery it cannot be cancelled, but you may refuse it at the door; a re-stocking or delivery fee may apply.

5. How to Start a Return

Contact us via the details on the Contact page with your order number and the reason for the return. Our team will guide you through the next steps.